DCN Global continues the Future Call series, bringing together digital thinkers who shape how we design, build and use technology today.
Each session features one trending topic, one leading voice, and one hour of focused insight.
Our second Future Call welcomes Anandhan Kannan, a senior product and solutions specialist with more than eighteen years of experience building customer facing journeys in some of the most demanding financial environments across Europe, Asia and Africa. Anandhan works at the intersection of product design, compliance and engineering. He is known for turning complex onboarding and risk processes into clear, user friendly experiences that improve trust, reduce friction and strengthen long term engagement. His work focuses on understanding what customers need at every step, and how small, thoughtful changes can improve satisfaction and retention.
In this session, he will help us explore how to:
• understand what a customer journey looks like in simple terms
• recognize the key moments when users decide to stay or leave
• see how trust is formed through design, onboarding and communication
• identify small improvements that create meaningful impact
• apply practical, non technical methods to improve user experience in any project
About the speaker
Anandhan Kannan is a Product and Digital Transformation Leader in Banking and Financial Services, with over 18 years of experience delivering large-scale digital and regulatory change across global financial institutions. He specialises in designing end-to-end customer journeys that balance commercial outcomes, regulatory obligations, and long-term platform scalability.
His work spans client onboarding, CDD and AML, workflow and data-flow architecture, and senior-level collaboration across product, technology, risk, and operations. Anandhan has led international rollouts, shaped platform strategy, and helped organisations build the capabilities to understand, measure, and design customer experience at scale.
In this session, he brings together product strategy, risk awareness, and delivery insight to unpack what really drives customer trust in digital financial products — and why that trust sometimes breaks down in practice.
Date: Monday, January 12, 2026
Time: 15.00 Athens time
(You can use an online tool like worldtimebuddy to convert to your local time.)
Format: Online (Zoom)
Register here and join us for one hour of practical insights and global exchange!